AML and identity verification

1. Introduction

Capital Asverix supports Canadian onboarding processes that may require customer identification, record keeping, and review of transaction activity. The exact checks depend on the provider, account, payment method, and applicable law.

Information is used only for legitimate onboarding, security, compliance, and service purposes described in the Privacy Policy.

2. What KYC means

Know Your Customer is the process of confirming who opens and controls an account. It can include legal name, birth date, residential address, contact details, occupation, and government-issued identification.

Verification helps reduce identity theft and prevents one person from operating through another person's details.

3. What AML means

Anti-money-laundering controls are designed to detect and respond to attempts to disguise criminal proceeds or use legitimate services for unlawful activity. Related controls can address terrorist financing and sanctions obligations.

Controls include risk assessment, record keeping, monitoring, review, and reporting to competent authorities when legally required.

4. Why verification is required

Verification protects account ownership, supports accurate records, and helps payment providers match the sender or recipient. It may also be needed before deposits, withdrawals, permission changes, or account recovery.

Completing a check does not eliminate fraud and does not mean that an investment is safe or approved by a regulator.

5. Documents you may need

• A valid passport, driver's licence, or other accepted government-issued photo identification.
• Recent proof of residential address, such as a utility bill or financial statement.
• A live image or other liveness check where necessary to compare the applicant with identification.
• Evidence of payment-method ownership.
• Information about occupation, expected activity, source of funds, or source of wealth when required.

Documents must be legible, current, complete, and unaltered. Cover sensitive information only where the instructions expressly allow it.

6. Verification process

First, enter accurate personal details. Next, upload the requested documents through the approved secure channel. Automated and manual checks compare details, document features, and available records.

If the information is accepted, the relevant account functions can be enabled. If it is incomplete or inconsistent, the review pauses until the issue is resolved.

7. Additional verification

Further information may be requested when activity differs from the expected profile, a transaction is unusually large or complex, an account detail changes, or a document expires. A request does not automatically mean wrongdoing is suspected.

Examples include a bank statement, explanation of transaction purpose, evidence of income, or updated identification.

8. Review times

Many straightforward checks can be completed promptly, but no universal time is guaranteed. Image quality, document type, language, data matching, provider workload, and enhanced review can affect timing.

Support can confirm status but cannot bypass a legally required check or disclose confidential monitoring criteria.

9. Reasons an application may be declined

An application can be declined if identity cannot be verified, the applicant is ineligible, documents appear altered, information remains inconsistent, required details are withheld, or the relationship would exceed the provider's risk appetite or legal permissions.

A decline does not create a right to learn confidential detection methods. Where appropriate, support will explain whether corrected information can be submitted.

10. Transaction monitoring

Monitoring may consider amount, frequency, destination, payment ownership, pattern changes, geography, and consistency with the account profile. Alerts are reviewed in context rather than treated as automatic proof of misconduct.

A transaction may be paused while information is requested. Legal restrictions may prevent staff from giving advance notice of certain reports or investigations.

11. User responsibilities

Provide accurate information, keep it current, use payment methods you are authorised to use, and respond to reasonable verification requests. Do not let another person operate through your account or structure payments to avoid review.

Protect account credentials and report suspected identity theft promptly.

12. Data retention and protection

Verification records are stored with access restrictions and protective controls. Certain records may be retained after account closure where law, dispute handling, fraud prevention, or legitimate record-keeping duties require it.

Retention periods are reviewed and information is removed or de-identified when there is no longer a lawful need.

13. Data sharing

Information may be shared with identity-verification providers, regulated service providers, payment processors, professional advisers, authorities, or law enforcement where permitted or required. Providers receive only information relevant to their role.

Cross-border processing can occur when a service provider operates outside Canada, subject to contractual and security safeguards described in the Privacy Policy.

14. Canadian compliance framework

Processes are designed to support applicable Canadian identification, record-keeping, financial crime prevention, and privacy obligations. The precise legal responsibility depends on the entity providing the relevant service.

Regulatory references do not guarantee an account outcome or trading result.

15. Contact and support

For verification questions, email [email protected] with a non-sensitive account reference. Do not attach identity documents to an ordinary email unless support has explicitly directed you to an approved secure method.

If you believe your identity was used without permission, state that clearly so access can be restricted and the matter escalated.

Verification safety

Upload documents only through the approved secure channel shown in the authenticated process. Check the domain before each upload and stop if a page asks for a password, one-time code, or unrelated payment. A legitimate reviewer does not need remote control of your device.

Fraudsters sometimes claim that a payment is required to complete KYC or release a verification result. Confirm any disclosed charge against the Fees page and through [email protected] before acting.

Changes after onboarding

KYC is not necessarily a one-time event. A legal-name change, new address, expired document, changed occupation, or material change in expected account activity may require records to be updated. Prompt updates reduce avoidable restrictions later.

Periodic review also helps confirm that the original account holder remains in control. The scope of a refresh should be proportionate to the account and applicable requirements.