Licensing and regulation
This page explains the Canadian compliance framework relevant to onboarding, identity verification, complaint handling, and how the technology platform relates to service providers.
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Canadian regulatory context
Capital Asverix presents analytical technology and account-support tools to Canadian users. Regulatory obligations can depend on the activity, the legal entity providing a financial service, and the provider that holds or processes client assets. A technology interface is not, by itself, evidence that every displayed function has the same regulatory status.
Before funding an account, confirm the identity of the provider named in your onboarding documents, the services it is authorised to deliver, and whether any registration can be verified through an official public register. Unknown details remain subject to confirmation rather than assumption.
| Jurisdiction | Regulator / dispute body | Registration / regulatory basis |
|---|---|---|
| Canada | CIRO; complaints may be referred to OBSI | Complies with applicable Canadian requirements for client onboarding, identity verification, and complaint handling. Registration details are confirmed with the relevant provider on request. |
What CIRO and OBSI mean
The Canadian Investment Regulatory Organization oversees investment dealers and trading activity within its mandate. The Ombudsman for Banking Services and Investments provides an independent route for eligible unresolved complaints after a firm's internal process has been completed.
References to these bodies describe the Canadian framework and escalation path. They must not be read as a claim that an unnamed entity holds a licence. Request the exact legal entity and registration details applicable to your account.
Identity and transaction obligations
Canadian anti-money-laundering and record-keeping requirements may require identity documents, address evidence, source-of-funds information, and review of unusual transactions. These checks can delay activation or a withdrawal when information is incomplete or inconsistent.
Protection of assets
Cash deposits with a member institution may be eligible for CDIC coverage, subject to its rules. Eligible securities held by a member investment dealer may be covered by CIPF, subject to its limits. Crypto and other digital assets are generally not covered by CDIC or CIPF.
Coverage depends on the institution, account type, asset, and applicable rules. Never infer insurance merely because a payment is denominated in Canadian dollars.
Complaint route
Send concerns first to [email protected] with the relevant dates, amount, feature, and desired resolution. We acknowledge the complaint, investigate records, and provide a written response. If an eligible matter remains unresolved after the internal process, information about OBSI escalation is provided.
Your checks before proceeding
- Confirm the legal entity named in the account agreement.
- Verify registration on an official regulator website where applicable.
- Read the fee schedule, risk disclosure, privacy policy, and withdrawal rules.
- Do not rely on social-media messages, screenshots, or a logo as proof of authorisation.
- Contact support if any document conflicts with information on this site.