Contact Capital Asverix

Ask about registration, identity checks, platform settings, deposits, withdrawals, or an account-security concern. Include only information needed to identify the request.

Request an onboarding call

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Canadian office

Ottawa
125 Maplewood Crescent, Ottawa, Ontario K1S 3B7, Canada

Office hours: Monday to Friday, 9:00-17:30 ET

Call-centre hours: Monday to Friday, 9:00-17:30 ET, excluding public holidays

Typical initial response: usually under 5 minutes during staffed hours.

Email: [email protected]

The Client Support & Compliance team helps with onboarding, access, feature explanations, transaction status, complaints, and suspected fraud. It cannot promise investment results or make personal investment decisions for you.

Help us respond efficiently

General question

State the feature or process you are asking about and the best time to reach you. Do not email passwords or full payment details.

Transaction status

Provide the date, amount, method, and non-sensitive reference number. Processing ranges are published on the payment methods page.

Urgent security concern

Use the subject "Account security", change your password, and revoke unfamiliar sessions while support reviews the incident.